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FAQs

Here are some commonly asked questions we receive.

  • Are the prices negotiable?

    We understand that in Morocco there is a culture of haggling that does not exist in some other countries, so in the interests of transparency, all of the prices on our website are already the best we can offer.

    Many things here (such as food and hotels) are cheap for foreign visitors. However, please bear in mind that in Morocco, vehicles and commercial insurance are two things which are quite a bit more expensive than in Europe. In particular, vehicles in Morocco are significantly more expensive than in the UK and USA.

    Our prices represent good value and we are unable to negotiate with you. Our prices are all-inclusive. We are also fully licenced by the ministry of transport and tourism, and all of our drivers are professionally licenced.

    Thanks for your understanding.

  • How much notice is required for a booking?

    The more the better! Most customers book 1-2 weeks in advance. We prefer to receive bookings minimum 3 days in advance, but you can submit your booking through our website at any time. Last-minute bookings are dependent on availability. For last-minute bookings, please book directly through our website instead of emailing us.

  • Do you offer shared services?

    No, we only offer private services.

  • How do I book a round trip transfer?

    If you are returning on the same day, just select the day trip option when you book.
    If you are returning on a separate day, you should book two one-way transfers separately.

  • Why are you more expensive than grand taxis?

    We offer a very different service to grand taxis. We are a licensed, tourist transport company and all of our vehicles are modern, well-maintained, clean, and have air-conditioning. Our prices include insurance and taxes. We provide a door-to-door service.

  • How do I pay?

    You must pay a deposit through our website in order to guarantee the booking. This deposit is refundable until 72 hours before the departure time. The remaining balance is paid directly to the driver in cash. You can pay in Dirhams, Euros, Pounds or Dollars. Due to bank restrictions out of our control, it is not possible for us to accept credit card in the vehicle at this time, but we hope to find a solution in the future. We are also not able to charge the remaining amount to your card or PayPal account.

  • Is your website secure?

    Yes, our website is encrypted over SSL. At the top of the page on the address bar, you will see a green padlock and "https". This means that the information that you send to us (like your name and email address) are transmitted securely. Regarding payments, this is handled externally and securely by Stripe or PayPal. The payment is handled on their servers and we never have access to your card details.

  • Are the prices listed per person or per vehicle?

    All the prices we list are the price per vehicle. If the tour is €100 and there are 5 of you travelling then the cost is €20 each.

  • Why are your prices in Euros?

    The currency we use in Morocco is the Moroccan Dirham (MAD). This currency is non-convertible, which means that you cannot import or export it, above the amount of 1000dhs (approximately €100). As a result, most visitors arriving in Morocco do not have the correct currency when they arrive, and so it is more convenient to pay in a different currency. Most of our visitors come from Europe, so we put our prices in Euros, but we also of course accept payment in MAD, GBP and USD at the current exchange rates.

    The second reason we put our prices in Euros is because there are several countries that use Dirhams around the world. People often used the wrong exchange rate when converting it back to their home currencies, and this caused confusion during payment at the end of the journey.

    If you would like to pay in a currency that is not Euros, just send us an email after your booking and we will let you know what the correct amount is to pay.

  • Are the vehicles air-conditioned?

    All of our vehicles are air-conditioned.

  • How old are your vehicles?

    Our oldest vehicle is 4 years old.

  • Can I request a specific model?

    No, we cannot guarantee a specific model, because it depends on the availability of that day. The exception to this is for VIP bookings, which will have a Mercedes V Class 2016 or newer.

  • How will I find the driver?

    Specific pick up instructions will be sent to your email after booking. You will also receive the driver name and phone number the day before the service.

  • Do you provide bottled water for passengers?

    Yes, free bottled water is provided for all passengers. Normally bottled water is already present in the vehicle. If there are no bottles left, the driver will stop and buy some for you. The water is a free extra and you will not be charged.

  • Do you provide WiFi?

    WiFi is available in most of our vehicles, but it is a free extra and provided with no strings attached. It is generally reliable but if it doesn't work for whatever reason, we can't take responsibility. We don't charge for the WiFi and offer no guarantees.

    Sometimes the WiFi is turned off to save the battery. If you cannot find the network on your phone by default, please ask the driver about it. Maybe he forgot to turn it on.

  • Is there an extra fee for pick-up at the airport?

    There is no additional charge for being picked up from Tangier, Fes, Casablanca, or Marrakech Airports. When you book, please give us your flight number so we can check for delays.

  • Are there two ports in Tangier?

    Yes, there are 2 ports that service Tangier. The first is "Tangier Ville Port" which is located in the city of Tangier. If you are booking a transfer from Tangier, let us know you are arriving by boat and we can pick you up from the port. The second is "Tangier-Med Port" which is located about 45 minutes east of Tangier. We offer transfers from here to Tangier City and also directly to Chefchaouen.

  • Can we make a stop in Tetouan on our transfer to Chefchaouen?

    Yes! When you book, you can add this as an extra.

  • Do you have child seats?

    Yes! When you book, you can add this as an extra.

Get In Touch

The current time in Morocco is 16:22pm. We respond to enquiries between 08:00am - 17:00pm on weekdays. We will respond to your email as soon as possible. We accept bookings at any time of the day. For next day bookings, please submit the reservation before 21:00pm through our website. We can't take bookings by email.

If you have any queries that were not answered in the FAQs, please feel free to contact us using this form.

The prices on our website are the lowest we are able to offer. They are already very competitive for the service we provide. A further discount on these prices is not possible for single bookings. The prices on our website are up-to-date so please check online directly - it will be quicker than sending us an email. For multi-day tours, please contact us for a custom quote.

Check Prices And Book Online


E-mail: [email protected]
Address: BP5271, Tanger Dradeb, Tangier 90040